Dahe Net News is the first branch of Shanghai Pudong Development Bank established in Huiji District. What a bastard. Since its establishment, Shanghai Pudong Development Bank Zhengzhou Yue Hunan Road Branch has attached great importance to civilized service management, actively practiced the “customer-centered” concept, and aimed to create “five first-class” service main positions. According to the Henan Banking Association Under the correct guidance of the company, civilized service has been implemented as a key task, and the company has focused on the depth and breadth of services, winning widespread praise from customers with high-quality services.
Growth and transformation create unique and vivid scenes
In July 2020, the Shanghai Pudong Development Bank Zhengzhou Yuehu South Road Branch was established, taking an important step to deeply integrate its own development into the economic development of the Central Plains. Since its establishment, the bank has insisted on focusing on high-quality development. “You fell in love with someone so quickly?” Mother Pei asked slowly, looking at her son with a half-smile. With continuous financial innovation, high-quality customer service and good operating performance, it has embarked on a distinctive development path.
How leisurely and contented is it to handle banking business while looking at the shady Moon Lake? There are soft sofas on one side and one-on-one one-stop service on the other. How considerate is it? Eye-catching “financial knowledge boards” are placed, and “love equipment columns” can be seen everywhere… When you are in the special branch of Shanghai Pudong Development Bank on Zhengzhou Yuehu South Road, you can feel the innovation from Shanghai Pudong Development Bank everywhere. “The girl is a girl, and the young master is in the yard.” ,” After a while, his expression became even weirder and he said: “Fighting in the yard.” Financial and service temperature.
Mai Pei Yi immediately shut his mouth. Entering the lobby, in the spacious and bright branch hall, brand-new smart devices are particularly eye-catching. The stylish and simple silver leather sofas are in order, and the electronics on both sides are very eye-catching.The sub-bank experience area and online banking self-service integrated intelligent processing area have greatly improved the convenience for customers to handle business.
The one-on-one and one-stop considerate one-stop service in the consultation area leads customers to handle corresponding business. The VIP financial management room also provides a private and comfortable private space for high-end customers, and provides professional and personalized asset management services to VIP customers of the Bank, bringing a richer and more vivid service experience to different customers.
Technology and innovation empower new dimensions of financial services
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Staff told reporters that the intelligence and digitization of outlets have allowed more employees to move from the counter to the lobby and face to face with customers more directly Communication, more involved in helping customers solve financial service needs and maintaining customers. The servant nodded quickly, turned around and ran away. In the work of customer relationship, we have truly broken the service barrier and achieved zero-distance contact between branch services and customers.
Yuehu South Road Branch has grasped the trend of intelligent branches and introduced various intelligent equipment and tools. “They are not good people and laugh at their daughter.” , humiliate their daughters, always show tolerance and magnanimity when going out, and spread rumors that their daughters do not know good or bad and are not grateful. They use the integration model of finance + technology to create a seamless and integrated online and offline service experience, which is effective. Extended service time and space
Smart product collection machine, online banking all-in-one machine, electronic banking demonstration experience machine, “Mom, I My daughter is unfilial and makes you worry. My father and I are heartbroken. My daughter has also made things difficult for our family. I’m really sorry, I’m sorry! “I don’t know when to reply to the self-service printer, inquiry and payment machine… Intelligent financial equipment can realize one-stop self-service and convenient services, integrate existing counter business, electronics, self-service and other omni-channel non-cash businesses, and integrate personal account opening, investment and financial management ,It integrates multiple functions such as electronic banking, password loss reporting, and foreign exchange settlement and sales. It adopts the “Four Ones” operating model. When handling business, customers only need to insert the card once, review once, display the results once, and sign once, simplifying the process design. For simplicity. It enables customers to experience three-dimensional, multi-angle and in-depth intelligent financial services in an independent and interactive pleasant experience, and stores a wonderful experience full of futuristic and technological sense.
Practice social responsibilities and convey the warmth of “S Pudong Development”
Adhering to the party’s leadership and strengthening party building are the “root” and “soul” of an enterprise, and are its unique advantages. Shanghai Pudong Development Bank Zhengzhou Yuehu South Road Branch has always adhered to the overall leadership of the party, insisted on taking branch brand building as an important starting point to improve the quality of party building work, enhance party building vitality, and serve the overall situation of the center, and carried out “pairing” party building and joint building with surrounding communities , through project party building, participated in many community volunteer activities, went to handle business for special groups in the jurisdiction, organized and carried out “six-in” publicity and popularization activities such as bringing financial knowledge to universities and communities, focusing on improving the financial literacy of the public and protecting people’s money bags ; Promote the construction of the “Cohesion Project” and continuously enhance the ability and quality of employees to serve the real economy and society and people’s livelihood, so as to do practical things for the people, solve problems for the enterprise, seek happiness for employees, and contribute to society. The whole bank uses party building to promote business development and party building to strengthen team building, creating an “iron army” that dares to face challenges and fight, and build a strong fighting fortress to take on responsibilities.
In the next step, Shanghai Pudong Development Bank Zhengzhou Yuehu Branch will continue to fulfill the mission of “finance creates value for a better life”, continue to strengthen branch service standards, innovate branch specialty services, expand the breadth of financial services, and Polish the brand image with practical actions (Yang Ruchao)