Dahe Network News is the first branch of Shanghai Pudong Development Bank established in Huiji District. Since its establishment, Shanghai Pudong Development Bank Zhengzhou Yuehu South Road Branch has attached great importance to civilized service management. work, actively implement the “customer-centered” concept, and aim to create “five first-class” service main positions. Under the correct guidance of the Henan Banking Association, civilized services will be implemented as a key task, and we will focus on implementation We have worked hard on the depth and breadth of our services, and have won widespread praise from customers for our high-quality services.
Growth and transformation create unique and vivid scenes
In July 2020, the Shanghai Pudong Development Bank Zhengzhou Yuehu South Road Branch was established, taking an important step to deeply integrate its own development into the economic development of the Central Plains. Since its establishment, the bank has adhered to high-quality development as its main line, and has embarked on a distinctive development path by relying on continuous financial innovation, high-quality customer service and good operating performance.
How leisurely and contented is it to handle banking business while looking at the shady Moon Lake? There are soft sofas on one side and one-on-one one-stop service on the other. How considerate is it? Eye-catching “financial knowledge boards” are placed, and “love equipment columns” can be seen everywhere… When you are in the special branch of Yuehu South Road, Zhengzhou, Shanghai Pudong Development Bank, you can feel the innovative finance and service warmth from Shanghai Pudong Development Bank everywhere.
Entering the lobby, in the spacious and bright branch lobby, The brand-new smart devices are particularly eye-catching. The stylish and simple silver leather sofas are in order. The electronic banking experience area and online banking self-service integrated intelligent processing area on both sides greatly improve the convenience for customers to handle business.
A pair in the consultation areaFace-to-face and considerate one-stop service leads customers to handle corresponding business. The VIP financial management room also provides a private and comfortable private space for high-end customers, and provides professional and personalized asset management services to VIP customers of the Bank, bringing a richer and more vivid service experience to different customers.
Technology and innovation empower new dimensions of financial services
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Staff told reporters that the intelligence and digitization of outlets have allowed more employees to move from the counter to the lobby and face to face with customers more directly Communication, and more participation in helping customers solve their financial service needs and maintaining customer relationships, truly breaking the service barrier and achieving close contact between branch services and customers. “You girl…” Lan Mu frowned slightly, because Xi Shixun didn’t say much, he could only shake his head helplessly, and then said to her, “What do you want to say to him? Everyone else will touch it.
Yue Hunan Road Sub-branch grasps the trend of intelligent branches, introduces various intelligent equipment and tools, and uses the integration model of finance + technology to create a seamless online and offline service experience, effectively extending the time and space of services .
Smart product collection machine, online banking all-in-one machine, electronic banking demonstration experience machine, self-service receipt printer, payment inquiry machine…smart The modernized financial equipment can realize one-stop self-service and convenient services, integrate existing counter business, electronic, self-service and other omni-channel non-cash businesses, and integrate the functions of personal account opening, investment and financial management, electronic banking, password loss reporting, foreign exchange settlement and sales, etc. Adopting the “Four Ones” operating mode, when handling business, customers only need to insert the card once, review it once, and display the results once. Strangely, this “baby” voice made her feel both familiar and unfamiliar, as if… a signature, Simplify the complexity in process design, allowing customers to experience three-dimensional, multi-angle, and in-depth intelligent financial services in an autonomous, interactive and pleasant experience, and store a wonderful experience full of futuristic and technological sense.
Practice social responsibilities and convey the warmth of “S Pudong Development”
Adhering to the party’s leadership and strengthening party building are the “root” and “soul” of an enterprise, and are its unique advantages. Shanghai Pudong Development Bank Zhengzhou Yuehu South Road Branch has always adhered to the overall leadership of the party, insisted on taking branch brand building as an important starting point to improve the quality of party building work, enhance party building vitality, and serve the overall situation of the center, and carried out “pairing” party building and joint building with surrounding communities , through project party building, participated in many community volunteer activities, went to handle business for special groups in the jurisdiction, organized and carried out “six-in” publicity and popularization activities such as bringing financial knowledge to universities and communities, focusing on improving the financial literacy of the public and protecting people’s money bags ; Promote the construction of the “Cohesion Project” and continuously enhance the ability and quality of employees to serve the real economy and serve society and people’s livelihood, so as to do practical things for the masses, solve problems for enterprises, seek happiness for employees, and contribute to society. “When I was a child, my hometown was flooded, and the plague Sweeping the village. When my father died of illness and became homeless, the slaves had to choose to sell themselves into slavery to survive.” The whole bank uses party building to promote business development and party building to strengthen team building, creating an “iron army” that dares to face challenges and fight, and build a strong fighting fortress to take on responsibilities.
In the next step, Shanghai Pudong Development Bank Zhengzhou Yuehu Branch will continue Fulfilling the mission of “finance creates value for a better life”, we will continue to strengthen branch service standards and innovate branch distinctive services.business, expand the breadth of financial services, and polish the brand image with practical actions. (Yang Ruchao)